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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification Teamplate window not converting to HTML mode

    Asked by tomkranz on October 12, 2015 at 03:50 PM

    Hi. When I set up my email notification form, the option to display in HTML no longer functions, only text mode. I miss the old "table" that showed the different elements in my email. Wondering if something changed with this version of Jotform or if I clicked something... it should toggle between TEXT and HTML, but I don't see HTML any more. Thanks.

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    JotForm Support

    Answered by Mike on October 12, 2015 at 05:33 PM

    Thank you for contacting us.

    The HTML table should be still there, but the problem is that we cannot restore the HTML table when we switch a Plain Text notification to the HTML mode.

    I wold like to suggest re-adding the Email Notification in order to get a fresh template with the HTML table.

    Please feel free to contact us if you need any further assistance.