What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error on Transaction Interval Length 7 to 365 days

    Asked by BaruchGordon on October 12, 2015 at 04:16 PM

    To Whom It May Concern,

    When I try to process a daily donation on my form at https://form.jotform.me/52843820304450? I receive an error message saying "Error on Transaction - Interval Length must be a value from 7 through 365 for day based subscriptions".  

    I have a Daily Donation set for 3 days in my Payment Wizard.  How can I fix this so it will process the daily transactions?

    Thank you,

    Page URL:

  • Profile Image

    Answered by Carina on October 12, 2015 at 06:05 PM

    It seems there are some restrictions for Authorize.net subscriptions/recurring payments, so that you cannot specify 1 Day in the Recurring Billing Cycle field because Authorize.net ARB only supports a value between 7 and 365 for day based subscription:

    " 2. “Recurring Billing Cycle” cannot be more than 1 year or less than 7 days (as ARB only support a Subscription Length of 7-365 days or 1-12 months). The term “Recurring Billing Cycle” refers to how often it will be charged. For example: once every 7 days, once every month (30 days), once every year (365 days). Here, 7 days is the minimum value that ARB accepts and you can set it up to a year (365 days). "


     If you need further assistance please let us know.