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    Options on drop-down fields are not showing

    Asked by sjakubik on October 12, 2015 at 04:24 PM

    Hi!

    I have several hundred options in several drop-down menus on a collapsible form. The options for bachelor's degree, master's degree and PhD seem to "lose" the options occasionally, but the options for associates degree seem to not be affected. The form is located here: https://form.jotform.com/52786092120958. Thoughts? 

    I realize that several hundred options might make the form go wonky, but I used the exact same options in an identical form last year with no issues. 

    Thanks! 

    Page URL:
    https://form.jotform.com/52786092120958

    drop-down field options disappearing
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 12, 2015 at 06:07 PM

    I'm sorry for I am unable to reproduce the issue you're having. 

    I have cloned your form and it seems that the options that should be on the Bachelor's Degree, Master's Degree and PhD drop-downs are not saved properly because I'm only seeing this options on each drop-downs(Please see image below)

    I'm not sure if you intentionally changed that for testing purposes, but I would suggest you try to add options to those drop-downs just like how you added options to the Associate's Degree drop-down, then save your form properly and test it. 

    If this doesn't solve the issue still, please let us know and please give us more information of the issue you're having so we can test it further.

    Thank you.

  • Profile Image

    Answered by sjakubik on October 12, 2015 at 07:45 PM
    Hi –
    I have replaced “option 1/option 2/option3” with content many times and tested it. Regardless of how well it tests it reverts to “option 1/option 2/option 3.” Thoughts?
    Susanna S. Jakubik
    Ridge Point High School Journalism
    RPHS Journalism Website
    Request an announcement by clicking here!
    Click here to watch ProwlerTV
    susanna.jakubik@fortbendisd.com
    C: 713-304-5770
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 12, 2015 at 09:17 PM

    Hi Susanna,

    I've cleared your forms cache (http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache). Would you mind trying again? If the issue persists, please try cloning the form and do the changes in the cloned version.

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    If it's doing the same in the cloned from, let us know the options so we can try it to our end. You can use Pastebin (http://pastebin.com/) to list down the options.

    Thanks

  • Profile Image

    Answered by sjakubik on October 21, 2015 at 04:41 PM

    Cloning the form did not help; I had to move to fill-in-the-blank fields (YIKES!). Ugh. Frustrating, especially because this is a clone of a form I used previously that worked just fine! 

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    JotForm Support

    Answered by Mike_G on October 21, 2015 at 06:45 PM

    I can see that the form you have included above was changed. We would like to apologize for the inconvenience this have caused you. I still cannot reproduce the issue you're having. By the way, what are the options that should be added to the drop-downs you're trying to make? Is it different from the options on Associates Degree(1-4)

    I still have the clone of your form before you have changed the drop down fields to text box fields. 

    I have added options to the Bachelors Degree(1-4), Masters Degree(1-2), and PhD Degree(1-2). I just copied the options saved on the Associates Degree(1-4). 

    I tried using both ways to add options to drop down fields, 

    Here's the Form URL of the Form I have used for testing. https://form.jotform.com/52847107795971

    Please feel free to clone it.

    I hope this helps. Let us know if you need any further assistance. Thank you.