What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Custom PDF builder] Field arragement is different on downloaded PDF

    Asked by nitetraincoach on October 12, 2015 at 04:25 PM
    I am have trouble on another form with the custom pdf builder. Whenever I move the fields it rearranges them differently on a submission. 
    custom pdf pdf
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    JotForm Support

    Answered by Mike on October 12, 2015 at 06:01 PM

    Please provide us with a form name in question, and explain which question should be moved in order to reproduce the issue if possible. Thank you.

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    Answered by nitetraincoach on October 12, 2015 at 06:05 PM

    http://www.jotform.com//?formID=52806028099157

     

    This is how I would like to arrange the fields:

     

    And this is how it appears in the submission:

     

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    JotForm Support

    Answered by jonathan on October 12, 2015 at 08:32 PM

    I checked the Custom PDF report of your jotform http://www.jotform.us/form/52806028099157 and I was able to see the difference when compared to the Custom PDF Designer

     

    There are 2 process I suggest you try doing first to see if it fixes the layout of the customize PDF Report.

    #1 Reset the PDF design using the Reset button

     

     

    #2 Move down the section into the next page of the report

    Make sure to Save the PDF after.

    Check again the output report if the 2 process makes any difference.

    Let us know if istill not resolved.

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    Answered by nitetraincoach on October 13, 2015 at 12:40 PM

    How do you move sections to the next page? When I try to drag the fields it automatically goes back to the same spot

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    JotForm Support

    Answered by Mike on October 13, 2015 at 02:40 PM

    I have not found any solution to the PDF layout issue, so I have attached a bug report ticket to this thread and forwarded it to our Development Team.

    We cannot provide any ETA, but we will let you know once we have any updates.

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    Answered by nitetraincoach on October 26, 2015 at 05:30 PM

    Is there a way for the submission to be the print view of the form?
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    Answered by nitetraincoach on November 17, 2015 at 02:54 PM

    Are there any updates on the pdf builder?

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    JotForm Support

    Answered by jonathan on November 17, 2015 at 04:04 PM

    Hi,

    I am sorry, but our developer assigned to the ticket have no update yet at this time.

    The ticket is still open though, so it will be updated soon.

    We will late you know here as soon as news/updates on the status is available.

    Thank you.

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    Answered by nitetraincoach on January 06, 2016 at 10:28 AM

    Any news? 

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    JotForm Support

    Answered by Mike on January 06, 2016 at 11:35 AM

    Unfortunately, we do not have any updates as of this time.

    In case you would like to restore default PDF format, you can delete custom PDF Design report.