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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions and Uploads take a long time to submit via china.jotfor.ms

    Asked by CrystalQS on October 12, 2015 at 09:39 PM

    Hello,

    I am Ashwin Fernandes from QS Asia. We are using your forms and the latest one is the QS WOW Newsletter - Story Submission System. I notice that even regular form submissions (without uploads) takes a long time - at least a minute and if there are images it takes 2-5 minutes. I see that the server assigned for us is from China. Is that the reason why? Can we change the server to another location - perhaps in the US?

    Thanks

    Page URL:
    http://form.jotformpro.com/form/52765165121957

    Submissions uploads and long time
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    JotForm Support

    Answered by Kiran on October 12, 2015 at 11:02 PM

    I see that the submit button is removed from your JotForm since the submissions are closed. However, I have cloned your JotForm to my account and tested it. I was able to submit the form without any issues. 

    Please be noted that we are not having any servers in China. We are having servers only in the US and in Germany. It may be the CDN that is connecting to based on your location.

    We request you to try once again by adding the Submit button and let us know if you need any further assistance.

    Thanks!!

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    Answered by CrystalQS on October 12, 2015 at 11:14 PM

    Hi Kiran,

    I tried again with a cloned form and it takes about 2 minutes.

    It shows China in the URL after submission:

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    JotForm Support

    Answered by Charlie on October 13, 2015 at 02:25 AM

    Hi,

    May we know what form you are using to submit?

    I checked the form titled "QS WOW Newsletter - Story Submission System" (http://www.jotformpro.com/form/52765165121957) but there's no submit button there.

    I believe the redirect to https://china.jotfor.ms is made by our developers due to a censorship made in China to our original domain name for the submit links. That domain should be applied to users who are located in China when they submit your form. Are your users or the one filling out the form located to China?

    I will forward this to our developers to have it checked. We will update you on this thread as soon as the problem has been resolved.

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    Answered by CrystalQS on October 13, 2015 at 03:05 AM

    Hi Charlie,

    Please check the CLONE of QS WOW Newsletter - Story Submission System.

    Our location is Singapore and IP also is of Singnet Singapore. Most of our users are in the Middle East for the moment, with future ones in Latin America and Africa.

    Ashwin

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    JotForm Support

    Answered by Charlie on October 13, 2015 at 04:18 AM

    Thank you for the additional information, I will update my report to our developers.