Form Submissions and Uploads take a long time to submit via china.jotfor.ms

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    CrystalQS
    Asked on October 12, 2015 at 09:39 PM

    Hello,

    I am Ashwin Fernandes from QS Asia. We are using your forms and the latest one is the QS WOW Newsletter - Story Submission System. I notice that even regular form submissions (without uploads) takes a long time - at least a minute and if there are images it takes 2-5 minutes. I see that the server assigned for us is from China. Is that the reason why? Can we change the server to another location - perhaps in the US?

    Thanks

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    Kiran
    Answered on October 12, 2015 at 11:02 PM

    I see that the submit button is removed from your JotForm since the submissions are closed. However, I have cloned your JotForm to my account and tested it. I was able to submit the form without any issues. 

    Please be noted that we are not having any servers in China. We are having servers only in the US and in Germany. It may be the CDN that is connecting to based on your location.

    We request you to try once again by adding the Submit button and let us know if you need any further assistance.

    Thanks!!

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    CrystalQS
    Answered on October 12, 2015 at 11:14 PM

    Hi Kiran,

    I tried again with a cloned form and it takes about 2 minutes.

    It shows China in the URL after submission:

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    Charlie
    Answered on October 13, 2015 at 02:25 AM

    Hi,

    May we know what form you are using to submit?

    I checked the form titled "QS WOW Newsletter - Story Submission System" (http://www.jotformpro.com/form/52765165121957) but there's no submit button there.

    I believe the redirect to https://china.jotfor.ms is made by our developers due to a censorship made in China to our original domain name for the submit links. That domain should be applied to users who are located in China when they submit your form. Are your users or the one filling out the form located to China?

    I will forward this to our developers to have it checked. We will update you on this thread as soon as the problem has been resolved.

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    CrystalQS
    Answered on October 13, 2015 at 03:05 AM

    Hi Charlie,

    Please check the CLONE of QS WOW Newsletter - Story Submission System.

    Our location is Singapore and IP also is of Singnet Singapore. Most of our users are in the Middle East for the moment, with future ones in Latin America and Africa.

    Ashwin

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    Charlie
    Answered on October 13, 2015 at 04:18 AM

    Thank you for the additional information, I will update my report to our developers.