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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive notification email

    Asked by mzbarnes on October 12, 2015 at 11:13 PM

     the email info@sharpscarpetcleaning.com.au in not in the bounce list. I have checked.

     

     I have set info@sharpscarpetcleaning.com.au as email ID for email setting

    Form is at http://form.jotform.co/jsform/33508358487869

     Actual  form is used as contact form at  URL http://sharpscarpetcleaning.com.au/

     The notification is not receiving at info@sharpscarpetcleaning.com.au but if i use another email address the message is delivered in that box

     

    Please help

     

     

    Page URL:
    sharpscarpetcleaning.com.au

    Screenshot
    form data all email cannot notification
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2015 at 03:24 AM

    Hi,

     

    To be sure, i rechecked your email and it seems it is in the bounce list.

     

    Please accept our apologies. Looks like something's wrong when some users check our bounce list. Let me inform our dev team about this.

     

    Please confirm if you can receive the emails now.

  • Profile Image

    Answered by mzbarnes on October 13, 2015 at 03:43 AM

    No, I cannot receive Email now also.

     

    Please Help.

  • Profile Image

    Answered by mzbarnes on October 13, 2015 at 05:32 AM

    Email is received now. 

     

    Thank You very Much

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2015 at 05:35 AM

    You are welcome. Glad to hear that you are now receiving the emails. If you have any further question or concern, please feel free to contact us again.

  • Profile Image

    Answered by mzbarnes on December 03, 2015 at 06:54 PM

    is it on the bounce list again i cannot receive any email

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 03, 2015 at 09:23 PM

    Hi,

     

    I checked the info@sharpscarpetcleaning.com.au email on our bounce list but the email is not on the list. 

    Also, I checked the mail log of the email and I noticed that the emails were successfully sent.

    Are you still unable to receive your email notifications?

     

    We will wait for your response.
    Regards.