Unable to receive notification email

  • mzbarnes
    Asked on October 12, 2015 at 11:13 PM

     the email info@sharpscarpetcleaning.com.au in not in the bounce list. I have checked.

     

     I have set info@sharpscarpetcleaning.com.au as email ID for email setting

    Form is at http://form.jotform.co/jsform/33508358487869

     Actual  form is used as contact form at  URL http://sharpscarpetcleaning.com.au/

     The notification is not receiving at info@sharpscarpetcleaning.com.au but if i use another email address the message is delivered in that box

     

    Please help

     

     

    Jotform Thread 680068 Screenshot
  • Chriistian Jotform Support
    Replied on October 13, 2015 at 3:24 AM

    Hi,

     

    To be sure, i rechecked your email and it seems it is in the bounce list.

    Unable to receive notification email Image 1 Screenshot 20

     

    Please accept our apologies. Looks like something's wrong when some users check our bounce list. Let me inform our dev team about this.

     

    Please confirm if you can receive the emails now.

  • mzbarnes
    Replied on October 13, 2015 at 3:43 AM

    No, I cannot receive Email now also.

     

    Please Help.

  • mzbarnes
    Replied on October 13, 2015 at 5:32 AM

    Email is received now. 

     

    Thank You very Much

  • Chriistian Jotform Support
    Replied on October 13, 2015 at 5:35 AM

    You are welcome. Glad to hear that you are now receiving the emails. If you have any further question or concern, please feel free to contact us again.

  • mzbarnes
    Replied on December 3, 2015 at 6:54 PM

    is it on the bounce list again i cannot receive any email

  • Chriistian Jotform Support
    Replied on December 3, 2015 at 9:23 PM

    Hi,

     

    I checked the info@sharpscarpetcleaning.com.au email on our bounce list but the email is not on the list. 

    Unable to receive notification email Image 1 Screenshot 30

    Also, I checked the mail log of the email and I noticed that the emails were successfully sent.

    Unable to receive notification email Image 2 Screenshot 41Are you still unable to receive your email notifications?

     

    We will wait for your response.
    Regards.