What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I change account from Bronze to Starter, will I still have access to submissions and attachments?

    Asked by KawarthaChamber on October 13, 2015 at 10:24 AM

    We currently have a Bronze level account and would like to go back to the Starter level. If we do so, will we lose access to the submissions we have received and the attachments in those forms?

    Thank you. 

    Submissions Change Account and bronze
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    JotForm Support

    Answered by Kiran on October 13, 2015 at 12:11 PM

    You can still access the submissions on your forms after downgrading the account to Free. However, please be noted that Free subscription plan is restricted to store only 100MB of files. You may be required to delete the submissions with attachments after taking a backup, if your account storage space is occupied with more than 100MB of files.

    You may also consider integrating DropBox or Google Drive so that the submissions received can also be stored as a backup along with attachments.

    Hope this information helps!