What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions: state in rule declaration is missing and can not be selected any more

    Asked by hsheahan on October 13, 2015 at 10:35 AM

    What happened to the conditional states? They are missing and can't be selected anymore. Also, can save or choose a value, but you can at least write in a value. There are no AND, IF THEN, OR ELSE, IS EQUAL TO, CONTAINS or any other value that I need to continue. It was available and is set, but has stopped working this week that I can tell. Please repair and comment immediately! I'm trying to set my email notifications and make tweaks. I also tried to set other conditions and it appears that none of the conditional states and values are coming through and the old ones are no longer editable. THIS IS A BIG PROBLEM!

  • Profile Image
    JotForm Developer

    Answered by omur on October 13, 2015 at 11:42 AM


    There was a brief period for about 15 minutes that caused this problem.

    The problem has been resolved and you should be able to use it without problems.

    We are sorry for the inconvenience this has caused.

    If you require further assistance feel free to reply to this thread.

    Thank you

  • Profile Image
    JotForm Support

    Answered by david on October 13, 2015 at 12:02 PM

    I believe my colleague was working on something different than your request.  He said he will fix the special options for dropdowns not showing as options for conditions tomorrow morning:

  • Profile Image
    JotForm Developer

    Answered by omur on October 14, 2015 at 11:49 AM


    We've fixed the issue about special options and tested them. You are now able to add special options as you're used to it.

    Please feel free to message us if we can help you further.

    Thank you very much