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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Signature is not showing in PDF of submission data

    Asked by mustphoto on October 13, 2015 at 01:22 PM
    Thank you! Now there is only one  thing that is not coming through in the submission email and that is the signature of the client. This is very important, this form goes to the Dept. of Ag in Florida so we need the clients signature!
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    JotForm Support

    Answered by david on October 13, 2015 at 01:45 PM

    Hi,

    The signature does not appear to be included in your email notification.  The only thing that is included is your PDF download link:

    The signature does come through in the PDF:

    However, when I create a PDF of your submissions, the signature is not included and there is duplication of much of the data:

    I will forward this to our developers as well.  Though I was unable to reproduce it in my own copy of your form, I can reproduce it from yours.  You may want to try cloning the form for the time being to see if that will clear the errors.  We will update you here as soon as we have any further information.

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    JotForm Support

    Answered by alp_deniz on October 18, 2015 at 02:27 AM

    Hi,

    We had a temporary problem with images in submission PDFs but it has been recently resolved.

    Thank you for your understanding.

    Regards