How to switch back to free account

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    afcogg
    Asked on October 13, 2015 at 01:59 PM

    I no longer need service for payments. I would like to go back to free subscription and if possible get a refund for my $9.95 as I have not and will not be using the service for the month of October

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    Welvin
    Answered on October 13, 2015 at 04:34 PM

    You are subscribed through Paypal. Please check this guide on how to cancel your subscription in your Paypal account:

    http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription 

    As for the refund, we have requested that to our billing department. The refund process will take up to 10 days. We will let you know here once the refund is made.

    Thanks