What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to switch back to free account

    Asked by afcogg on October 13, 2015 at 01:59 PM

    I no longer need service for payments. I would like to go back to free subscription and if possible get a refund for my $9.95 as I have not and will not be using the service for the month of October

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    JotForm Support

    Answered by Welvin on October 13, 2015 at 04:34 PM

    You are subscribed through Paypal. Please check this guide on how to cancel your subscription in your Paypal account:


    As for the refund, we have requested that to our billing department. The refund process will take up to 10 days. We will let you know here once the refund is made.