What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my e-mail address is blocked.

    Asked by DJDave on January 13, 2012 at 12:46 PM

    Why does my e-mail address is blocked. mails it to come with you on the server. But you can not get through Outlook. In test message is e-mail address is blocked from you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 01:13 PM

    Dave,

    Are you not receiving the emails on your Outlook, yet you receive them fine when you log in to your server?

    If that's the case, then all you need to is add noreply@jotform.com to your OUtlook's Safe Senders List.

    Please visit this link for more information.

    Hope this helps.

  • Profile Image

    Answered by DJDave on January 13, 2012 at 01:38 PM

    I followed your instructions and added noreply@jotform.com to my OUtlook's Safe Senders List. But it does'nt work yet. Please give me an other opinion to come clear with the problem.
    Following failure is showed: This E-Mail Adress is blocked by jotform

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 01:53 PM

    Sorry about that. I have now removed the email address D.J.Dave@vera********-dave.de from our bounce list.

    If there's anything else you need assistance with, feel free to inform us.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 01:56 PM

    To prevent this from happening again, configure your notification's Sender Name and address to JotForm and noreply@jotform.com, respectively.

  • Profile Image

    Answered by DJDave on January 13, 2012 at 02:08 PM

    Thank you so much !!!!