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  • Profile Image

    Form on website not documenting submission entries

    Asked by tgbam on October 13, 2015 at 03:46 PM

    I have just been messing around with my forms layout in iFrame on my website. And i just now discovered that when I fill it in and send it, i get a confirmation message, but not the confirmation email. Upon further inspection i discovered that the entry hasn't been documented in my jotform account!

    This is a serious problem!!! (it works when i fill out my form via the jotform site)

    Help me please!



    Page URL:

  • Profile Image

    Answered by tgbam on October 13, 2015 at 03:49 PM

    The code I have now:












        <script type="text/javascript">

          window.handleIFrameMessage = function(e) {

            var args = e.data.split(":");

            var iframe = document.getElementById("JotFormIFrame");

            if (!iframe)




              case "setHeight":

                iframe.style.height = args[1] + "px";


              case "collapseErrorPage":

                if (iframe.clientHeight > window.innerHeight) {

                  iframe.style.height = window.innerHeight + "px";



              case "reloadPage":




            var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false;

            if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) {

              var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)};

              iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*");



          if (window.addEventListener) {

            window.addEventListener("message", handleIFrameMessage, false);

          } else if (window.attachEvent) {

            window.attachEvent("onmessage", handleIFrameMessage);


          if(window.location.href && window.location.href.indexOf("?") > -1) {

            var ifr = document.getElementById("JotFormIFrame");

            var get = window.location.href.substr(window.location.href.indexOf("?") + 1);

            if(ifr && get.length > 0) {

              var src = ifr.src;

              src = src.indexOf("?") > -1 ? src + "&" + get : src  + "?" + get;

              ifr.src = src;







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    JotForm Support

    Answered by jonathan on October 13, 2015 at 06:28 PM

    I checked your website http://www.tgbam.nl/#!reserveren/cezu for the form, and I can see you have now used the form URL link to access the form.

    The form link http://form.jotformpro.com/form/52185446734965

    I cannot find anymore the source code embed you mentioned previiously.







    so on -----------------


    You must have used the full source code embed of the form previously. Please take note that if you use full source code embed, every time you modify/update the form in your Form Builder, you will need to recompile or get the full source codes again to re-embed to the website.

    The source embedded form on the website will NOT auto update according to the recent version of the form.

    Unlike if you use the default embed or iframe embed code, every time you update/modify the form in your Form Builder, it will automatically update the website embedded version of the form as well.

    Hope this clarifies the matter. Please let us know if you need further assistance.

  • Profile Image

    Answered by tgbam on October 13, 2015 at 06:49 PM

    I moved the embeded form to a new page : http://www.tgbam.nl/#!jotform/lynhq 

    you can check it out there

  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2015 at 08:42 PM

    I made a test submission on your website  


    and the form submitted successfully


    I found that the embedded form http://www.jotformpro.com/form/52852652261960  in your website  was NOT your form.

    It belongs to one of our support team member

    This was supposedly your correct form http://form.jotformpro.com/form/52185446734965

    You can re-embed your form again on your website using its ifame code. 

    user guide: -Getting-the-Form-iFrame-Code

    This should resolve the issue. Please let us know if issue remains even after re-embedding the correct form





  • Profile Image

    Answered by tgbam on October 14, 2015 at 05:51 AM

    Thankyou! This worked.