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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Occasional issues with Dropbox integration?

    Asked by silvereyecenter on October 13, 2015 at 03:55 PM

    I currently have a form set up to automatically upload files to our Dropbox. We've used it before in years past with no issue. This year, occasionally when images are uploaded from the form upon submission to Dropbox they are coming in as "empty" (zero byte) images that will not open. Additionally, occasionally the PDF of the entire submission will also upload to Dropbox as a file that says "Temporarily Back-end Unavailable."

    Ordinarily it would not be too big of a hassle, however if something like this happens closer to our deadline (the form is for a competition), it will be much more difficult to have to manually update our dropbox when there may be hundreds of similar problems.

    Is this an issue that I can remedy or is it a JotForm server issue? 

    Screenshot
    dropbox dropbox form dropbox integration
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    JotForm Support

    Answered by Mike on October 13, 2015 at 06:24 PM

    Thank you for reporting this issue to us.

    I believe that your form settings are correct. We have escalated a bug report ticket to our Backend Team in order to investigate this issue further.

    This thread will be updated once we have any news.

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    Answered by silvereyecenter on October 16, 2015 at 11:18 AM

    Hi Mike,

    Any assistance with this would be great. We just had another 4 submissions come in, in a row, that have this issue.

    Additionally, as I've mentioned here, now I am having an issue where the "download all uploads" option is failing to work for me. It is forcing me to individually download each part of a submission which is a major inconvenience as there are 12 parts to each submission. We expect upwards of 200 submissions to be made in the next week. Is there any other way to export the files, in bulk, in the meantime?

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    JotForm Support

    Answered by Kiran on October 16, 2015 at 12:31 PM

    This should be a temporary issue. However, since there is a separate thread http://www.jotform.com/answers/683160 for this issue, it shall be addressed shortly. 

    Thank you!!

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    JotForm Support

    Answered by liyam on October 22, 2015 at 04:58 AM

    Hello,

    There was some heavy traffic occurring at the time when this was happening.  The problem was not about the dropbox integration but more on the heavy load of traffic of the server.  We have set measures to address this issue recently and for this matter, we'd like for you to let us know if this problem occurs once again.

    For the meantime we'll be observing this for possible re-occurrences of this matter.

    Thanks for your understanding and we apologize for this inconvenience.

     

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    Answered by silvereyecenter on October 22, 2015 at 10:19 AM

    Hi there and thanks for the update!

    It does appear to have been working better with no upload problems.

    I guess I am just worried that it will occur again on Monday, which is our competition deadline. As I had stated, we expect upwards of 150-200 submissions to be made that day, however I will be keeping a close eye on it all day so hopefully it will not be an issue.

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    JotForm Support

    Answered by Kiran on October 22, 2015 at 12:16 PM

    Great!! Please do let us know if you encounter any issues. We will be happy to take a look again.

    Thank you for your patience and understanding.

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    JotForm Support

    Answered by Kiran on October 22, 2015 at 12:16 PM

    Great!! Please do let us know if you encounter any issues. We will be happy to take a look again.

    Thank you for your patience and understanding.