What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Difficulty with emails from JotForm, potential access issue as well

    Asked by AWLCI on October 13, 2015 at 04:13 PM

    We are not currently receiving embedded applications in the emails Jotform sends us when we get new submissions. Instead, the body of the email will read "undefined." In addition, one applicant has had difficulty accessing our form. We have explored the issue by attempting to access and submit applications on several browsers (Google Chrome, Firefox, and Safari), and all browsers worked for us.

    Page URL:
    http://form.jotform.us/form/42685257682163

    Emails JotForm Submissions addition
  • Profile Image
    JotForm Support

    Answered by david on October 13, 2015 at 06:59 PM

    Hi,

    The form itself appears to be working, however, when I checked the email notification for your form, the body of the email does indeed appear to be blank:

    I am not sure if this form was cloned from another from but if you create a new notification for your form, the data should come through once again:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If they do not come through properly after creating a new notification, let us know and we will be happy to have another look.