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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Save and Continue lost session data

    Asked by Presby on October 13, 2015 at 05:02 PM

    Hi - We are noticing that some people contact us saying they "lost" their information in their saved form. We are using First Forms for the Save Forms and Continue, but some users are filling out more than one First Form. I am wondering if it is those people who have submitted multiple first forms (that gives them their link to their session) that are losing their info, by clicking on different session ID links. Is this technically possible or have you encountered this problem of losing session data? 


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    JotForm Support

    Answered by jonathan on October 13, 2015 at 09:47 PM

    I was able to reproduce the issue as well. 

    I made a test using your form and the save session is not working properly.


    I see that there was an error logged in the browser console which probably was the caused the failure.

    Although I could not replicate the issue when using another test form http://form.jotform.co/form/32927314628862

    There must be other element on your 2nd form http://www.jotform.ca/form/50345685501251 that was causing the issue.

    Can you please also confirm that the feature did work on some of your end users?

    I can see existing submissions on the form already, so I assume some were able to complete up to submission.

    I will wait for your confirmation.




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    Answered by Presby on October 15, 2015 at 09:48 AM

    Thank you for looking into this! We looked at the submissions from those who used this JotForm, and the feature has not worked on these end users. (Earlier submissions that are complete and okay were imported from AdobeForms Central, but not those using this form.)

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    JotForm Founder

    Answered by aytekin on October 15, 2015 at 12:23 PM

    I can also replicate the problem. It is getting stuck when you want to continue on the page. I have assigned this to one of our developers. 

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    JotForm Support

    Answered by liyam on November 05, 2015 at 02:16 AM

    Hello Presby,

    Can you try removing and reintegrating your FTP integration on your form? After a series of tests, it appears that the integration is the cause of the internal server error problem.

    Please do keep us posted.