What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receive Payments pricing plan limits

    Asked by BBBCCE on October 13, 2015 at 05:35 PM

    Your pricing page includes "receive payments" under the 100 label for the starter account. If the limit is still 10 then you might want to clarify that on your pricing page. 

    We just decided to use another provider for some of our forms because we needed a simpler to configure save and resume feature for our multi-page form. We have another form that we just setup that might get 30-50 payment submissions, once a year, but it would be over a 2-3 month period. I was going to downgrade our account to starter since it looked like that would cover this based upon the pricing page. I have since changed it to downgrade to bronze instead to make sure we have enough payment submissions available.


    Thanks.

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    Answered by Carina on October 13, 2015 at 05:43 PM

    Indeed the received payments are under the 100 label, so I will inquire more to try to clarify this situation:

    We will contact you via this thread as soon as we have more information.

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    JotForm Support

    Answered by paulsimpson on October 14, 2015 at 11:03 PM

    Free users are allowed to receive 10 payments. We recently removed the limit on SSL submissions and the payment limit was also accidentally removed from the payment page when we updated it.

    The mistake has now been rectified. Sorry for the confusion it caused