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    Text with multiple lines are cut off on the PDF when customized using the PDF Editor

    Asked by mymusicroom on October 13, 2015 at 07:22 PM

    Within the individual fields my text is getting cut off even though there is plenty of room in the field and on the page for the text.  This is a recent problem.

    Page URL:
    file:///C:/Users/ralopate/Downloads/320509056352787099%20(4).pdf

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    JotForm Support

    Answered by EltonCris on October 14, 2015 at 04:41 AM

    I think this is relevant to your previous post here http://www.jotform.com/answers/680761

    Can you please send to us the PDF file here? You can upload it somewhere like on Dropbox. Unfortunately, the link you have provided is a local file link so we can't access it here. Thanks!

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    JotForm Support

    Answered by beril on October 14, 2015 at 06:20 AM

    Hi,

    This question was answered at the following link below:

    http://www.jotform.com/answers/680761-When-I-make-the-pdf-file-from-the-form-it-is-cutting-off-some-of-my-lines-of-text-in-the-field#1

    I've cloned your form and I've tested it. I got an error message, when I tried to create the fillable PDF file.

    I will forward this problem to our developers. When there is any update about this issue, we will inform you as soon as possible.

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    Answered by mymusicroom on October 15, 2015 at 01:53 PM

    Thank you - still having problems.

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    JotForm Support

    Answered by beril on October 15, 2015 at 03:38 PM

    Hi,

    I have forwarded this to our developers. Apologies for the inconvenience. We will update you on this thread as soon as this has been fixed.

    If you need any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by mymusicroom on November 03, 2015 at 06:23 PM

    Is anything going to be done to fix this pdf problem?  It is still cutting off text in my fields when I have more than one line
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    JotForm Support

    Answered by beril on November 04, 2015 at 12:34 AM

    Hi,

     

    Unfortunately, there is any update in regards to this at this time, but our developer is assigned to this.

    I see that the issue has been marked with highest priority. Let me send a note to the person who is looking into it if we can get any update on this.  We fill inform you when there is an update.

    Thank you for your patience.

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    Answered by mymusicroom on January 13, 2016 at 07:02 PM

    nobody is fixing this problem with the PDF files cutting off some of the text.  I brought this up 3 months ago and nothing has been done.  I am going to have to look into another program if nobody is fixing this problem

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    JotForm Support

    Answered by EltonCris on January 13, 2016 at 08:53 PM

    @mymusicroom,

    Unfortunately, there is still no update on this ticket about the error when creating a PDF. However, I have updated the ticket with your main issue about the text that gets cut off on the PDF. Rest assured, once we have available updates about this, we will let you know via this thread. We appreciate your patience.

    Thanks!