What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Continue forms later is not working properly

    Asked by nizeX on October 14, 2015 at 12:12 AM
    My other question is in regards to caching. I have my forms set up to allow for users continuing forms later (staying in the browser storage for 1 week). However, the customer that had this issue reports that when they closed the page out and reopened the link, none of their information was there. I am wondering if this is because the form is lost in limbo (since the customer did press Submit to complete the form). Can you shed any light on why they wouldn't be able to see their previously entered data?
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    JotForm Support

    Answered by Chriistian on October 14, 2015 at 01:06 AM

    Hi,

     

    The save data if you have enabled the Auto Fill feature in JotForm will only be viewed when the user accessed the form on the same computer and browser. If he/she tries to access the form in other computer or browser the data will not be loaded. Also if the user submits the form then the data will be cleared on the browser cache.

     

    Do let us know if you need further assistance.
    Regards.