What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some Fields Have No Value on Submission Email

    Asked by suzbrooks on October 14, 2015 at 02:00 AM


    I have a form for our church retreat. When I fill out a test registration, the email that I receive as a participant has fields that don't populate.


    Please see http://www.jotform.com//?formID=52696589722169

    The first half of the form populates UNTIL the section regarding insurance information. From that point to the end, my receipt that I received in my inbox leaves all these replies empty!

    Can you help me with this?

    Thank you,

    Suzanne Brooks

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by mert on October 14, 2015 at 09:15 AM

    Hi Suzanne,

    The error occurs, because in your "Notification" email template, fields' names are wrongly entered. For example in your form, "Name of Insured" field's name is "{participantFull41}", but in the email template, it is "{nameofinsured}". You need to replace these names with correct ones.


    To do that,

    Firstly, you need to find fields' names. Click to the "Show Properties" while related field is selected with your mouse. 


    On the upcoming window, you will see the name of the field.



    Now, you need to change the names on "Notification" email template. Copy the correct name of the field from the previous step, then replace it with the old one in the email template. Repeat this step for all fields which have wrong names.


    If you need extra help, please let us know.


  • Profile Image

    Answered by suzbrooks on October 17, 2015 at 03:45 PM
    I finally had a chance to sit down with your timely and detailed response
    to my question...AND IT WORKED!
    Your newest fan,
    Suzanne Brooks

  • Profile Image
    JotForm Support

    Answered by jonathan on October 17, 2015 at 10:22 PM

    We are glad to know all is good now. :)

    Feel free to contact us again anytime should you need further assistance.