What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to Cut and Paste?

    Asked by davidcyrman on October 14, 2015 at 03:50 AM

    when i answer a costumer thru your email now i have to write over and over again the same why did you took of the cut and paste is just a bad feature loose!!!

    and cut same email
  • Profile Image
    JotForm Support

    Answered by mert on October 14, 2015 at 09:28 AM

    Hi there,

    To help you better, please give us more detail about the error you are encountering.

    If you want to reply incoming submission email from your email box, you need to set your "Reply-to Email" setting as a email field's name which is in your form. With that, Upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

     

    To do that,

    1) Open the current "Notification".

     

    2) On the appeared window, click to "Reply-To and Recipient Settings".

     

    3) On that screen, change the "Reply-to Email" as a email field's name which is in your form

     

    If it doesn't match with your request, please give us more detail about the problem.

    Have a great day.

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    JotForm Support

    Answered by mert on October 14, 2015 at 09:40 AM

    Also, if you refer for using the email submission content on reply. After applying the steps from the thread above, you can send an email to the user with the data of the submissions by using the "Forward" option from your inbox.