What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    i was cancelled due to a paypal problem ... how can I get resubscribed?

    Asked by SabrinaSmith on October 14, 2015 at 08:51 AM

    Paypal has been giving me problems and my subscription was terminated here.  How can I get back up?  Did I lose my forms?  I have a good payment option - not sure why paypal said i did not.  I have to work that out with paypal but in the meantime I need to resubscribe and hopefully I didn't lose my forms!!!

    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 14, 2015 at 11:53 AM

    No, you don't lose your forms or data when you downgrade. We keep everything safely. Only problem that can happen is that if you go over your monthly limits, you account might get overlimit and your forms might stop working until the 1st day of the next month. 

    I checked your account. Your are fine with the free plan. You don't need to upgrade at all.