Embedded form not displaying properly

  • thecatworks
    Asked on October 14, 2015 at 9:34 AM

    Our form has suddenly stopped working. I have not made any changes to the form itself. Please help! When you click the submit button nothing happens and nothing shows up in the submissions file

    Page URL: http://thecatworksinc.org/app.htm
  • Sammy
    Replied on October 14, 2015 at 12:36 PM

    There appears to be some script conflicts between your form and the main site, kindly re-embed you form using the iframe method to ensure there are no script conflicts.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Embedded form not displaying properly Image 1 Screenshot 30

     

    Embedded form not displaying properly Image 2 Screenshot 41

    Please let us know if you will need further assistance or clarification.

  • thecatworks
    Replied on October 14, 2015 at 1:45 PM
    When I use the iFrame the submit button does not get included in the code:
    http://thecatworksinc.org/app-jotform-iframe.html

    ...
  • David JotForm Support
    Replied on October 14, 2015 at 4:28 PM

    I checked your page and was able to see the submit button without issue:

    Embedded form not displaying properly Image 1 Screenshot 20

    If need be, you can increase the overall height of the iFrame in the beginning of the code:

    <iframe
          id="JotFormIFrame"
          onDISABLEDload="window.parent.scrollTo(0,0)"
          allowtransparency="true"
          src="https://form.jotform.com/52666590501153"
          frameborder="0"
          style="width:100%;
          height:514px;
          border:none;"
          scrolling="no">
        </iframe>

    Adjust this to a larger value until the submit button shows.

    If this still does not allow you to see the full form, let us know and we will be happy to have another look.