What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Takes 15-18 minutes to get auto responder email

    Asked by jcrowe on October 14, 2015 at 10:49 AM


    I have created a form that two separate individuals to fill out. The first part is completed and then an auto response email is sent to the person who completed that part. Then they are to take the edit link that is within that email and send it to the other person to complete the form. The problem I am experiencing is that it takes between 15-18 minutes to get that initial email and I've cleared the cache already.


    Any help greatly appreciated!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on October 14, 2015 at 01:45 PM


    I did some tests and the autoresponders seem to be coming through almost instantly.  I am not sure why there is such a lag on your end.  Are there large files being uploaded along with the form?  There may have been some slowdown in sending emails earlier that cause this, however, it would have caused notifications to be slow as well.

    If the slow autoresponders continue, let us know and we will be happy to have another look.  Though everything seems to be sending quickly on my end.