What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we getting blank Submissions?

    Asked by contenders on January 13, 2012 at 05:36 PM

    We created a form and 100% all fields are required.

    But in our account we are getting blank submissions that just have "()"

    I deleted them all but I shouldn't have so you can see them.

     

    Why would be getting blank submissions?  It's impossible for them to submit a blank one.

     

    The emails we are getting have no data in them either.

    And this is not happening to all of them, only some, about half.

     

    Please help!

     

    Page URL:
    http://www.contenders.ca/site/rates/2-week-trial-pass.html

  • Profile Image

    Answered by fxr on January 13, 2012 at 06:33 PM

    It seems your earlier submissions are the only ones affected by this. Is that correct?

    The only 'required' field that is missing in an of your submissions is the 'Preferred Class' field.

    Are you sure you havent only made this field required in the last few days? I see the last edit on the form was today.