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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot change Custom Thank You URL

    Asked by dirkdebeer on October 14, 2015 at 02:56 PM

    I'm unable to change the custom URL thank you page.

    When you click on THANK YOU to change this it auto jumps to the page already setup and does not give you time to change this?

    Have tried other browsers but have the same problem.

    Page URL:

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    Answered by Carina on October 14, 2015 at 05:57 PM

    Sorry, just to check as we recently changed our interface, after clicking Thank you you tried to click Change thank you url:




    And after editing the url you managed to click apply?


    I tested your account and managed to change the thank you page, so I believe it's not account related.

    Please confirm that the problem persists and if it is only with one form or with more than one.

    We'll wait for more details to proceed.

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    Answered by dirkdebeer on October 15, 2015 at 02:11 AM

    I,m unable to even get to this thank you screen (on all browsers) as it skips this page and jumps to the custom URL page previously setup. So its seems that you can only set this once once (if not previously done) then its fixed and does not take you to the thank you page again?

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    Answered by dirkdebeer on October 15, 2015 at 03:32 AM

    I managed to stop the auto redirect by pressing the ESC key using the firefox browser. All good now, Thank you.

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    JotForm Developer

    Answered by hasan on October 15, 2015 at 06:38 AM


    Thank you for your report. Upon our investigation, there is a script in your page that redirects browser.

    We implemented a fix to prevent that.

    Please let us know if you have any problem.