What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I remove "Your Connection is not Private"

    Asked by serapiony on October 14, 2015 at 06:14 PM

    Hello - I'm building my website with Squarespace. After applicants submit the form I get the following error message below I also uploaded a screenshot. I would like to review this message after my customers upload sensitive information.

    "Your connection is not private". Attackers might be trying to steal your information from thecapitalvault.com (for example, passwords, messages, or credit cards)"

    Page URL:

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    JotForm Support

    Answered by EltonCris on October 14, 2015 at 11:38 PM

    Your site does not support SSL (https) that's the reason why it shows that error message.

    On your thank you URL, simply remove the "s" on https, this should fixed it.

    So your thank you URL should be http://www.thecapitalvault.com/apply

    Hope this helps!

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    JotForm Support

    Answered by EltonCris on October 14, 2015 at 11:38 PM

    I'm sorry, it should be http://www.thecapitalvault.com/thanks :)

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    Answered by fensgard on February 17, 2016 at 10:01 AM


    Im having the same problem just with JotForm's own servers;

    How to solve this one?

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    JotForm Support

    Answered by Charlie on February 17, 2016 at 01:29 PM


    I have opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/774590. We will address it accordingly. Thank you for your understanding.

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    Answered by tonytranupc on June 03, 2016 at 02:27 AM

    In the past few weeks, I have faced this issue. I thought it's an error from jotform, but it seems it wasn't. I figured out my antivirus program has blocked all SSL connections because it think these connection aren't secure.

    I would suggest if someone got this error message: Your connection is not private, then should check your computer first. I found a useful guide to tell us how to diagnose and troubleshoot this issue, check it out.