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    I have recently updated our domains for our Shopify site and since then, our form page created via JotForm doesn't work. Can you help?

    Asked by Enzohair on October 14, 2015 at 06:35 PM

    I have recently updated our domains for our Shopify site and since then, our form page created via JotForm doesn't work.  Is there something else I need to do to set this up?

     

    Many thanks,

    Enzohair

    Page URL:
    www.enzohairproducts.com

    JotForm domains Updated site
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 15, 2015 at 01:21 AM

    Hello Enzohair,

    I did check your webpage where you have embedded your form and I see the issue. When I submitted your form, it displays a blank page. The issue seems to be because of the thank you page URL which you tried to save but it was just saved as "http://".

    I have set the thank you message as the default message you had set in form and now your form seems to be working as expected. I was able to view and submit the form successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if it works as expected.

    Thank you!

  • Profile Image

    Answered by Enzohair on October 15, 2015 at 07:45 PM
    Hi,

    Thanks for your email but unfortunately this link still isn’t working - http://enzohair-holistic.com/account/register

    I am not sure why?

    Many thanks,


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





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  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 16, 2015 at 01:04 AM

    Hello Enzohair,

    The URL you have shared does not seems to be the correct URL. I did check your website and the correct URL is : http://enzo-holistic.myshopify.com/account/register 

    Your domain enzohair-holistic.com is not a valid domain and that is the reason why the link is not working.

    Thank you!

  • Profile Image

    Answered by Enzohair on October 16, 2015 at 01:45 AM
    Apologies, I am unclear what you mean? We have enzo-holistic redirected to our shopify site and we have www.enzohairproducts.com. What do I need to do to fix this?

    Many thanks,


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 16, 2015 at 04:02 AM

    Hello Enzohair,

    Let me explain you the domain structure you have currently setup: 

    #1. Your shopify site URL is : http://enzo-holistic.myshopify.com/

    #2. You have a domain www.enzohairproducts.com which is forwarded to http://enzo-holistic.myshopify.com/

    #3. The create account form you have is currently on URL http://enzo-holistic.myshopify.com/account/register

    #4. So if you want to access the "Create an account" page with your own domain, the correct URL should be:  www.enzohairproducts.com/account/register 

    Hope this helps. 

    Do get back to us if you have any specific questions.

    Thank you!