I have recently updated our domains for our Shopify site and since then, our form page created via JotForm doesn't work. Can you help?

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    Enzohair
    Asked on October 14, 2015 at 06:35 PM

    I have recently updated our domains for our Shopify site and since then, our form page created via JotForm doesn't work.  Is there something else I need to do to set this up?

     

    Many thanks,

    Enzohair

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    ashwin_d
    Answered on October 15, 2015 at 01:21 AM

    Hello Enzohair,

    I did check your webpage where you have embedded your form and I see the issue. When I submitted your form, it displays a blank page. The issue seems to be because of the thank you page URL which you tried to save but it was just saved as "http://".

    I have set the thank you message as the default message you had set in form and now your form seems to be working as expected. I was able to view and submit the form successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if it works as expected.

    Thank you!

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    Enzohair
    Answered on October 15, 2015 at 07:45 PM
    Hi,

    Thanks for your email but unfortunately this link still isn’t working - http://enzohair-holistic.com/account/register

    I am not sure why?

    Many thanks,


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





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    ashwin_d
    Answered on October 16, 2015 at 01:04 AM

    Hello Enzohair,

    The URL you have shared does not seems to be the correct URL. I did check your website and the correct URL is : http://enzo-holistic.myshopify.com/account/register 

    Your domain enzohair-holistic.com is not a valid domain and that is the reason why the link is not working.

    Thank you!

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    Enzohair
    Answered on October 16, 2015 at 01:45 AM
    Apologies, I am unclear what you mean? We have enzo-holistic redirected to our shopify site and we have www.enzohairproducts.com. What do I need to do to fix this?

    Many thanks,


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





    ...
  • Profile Image
    ashwin_d
    Answered on October 16, 2015 at 04:02 AM

    Hello Enzohair,

    Let me explain you the domain structure you have currently setup: 

    #1. Your shopify site URL is : http://enzo-holistic.myshopify.com/

    #2. You have a domain www.enzohairproducts.com which is forwarded to http://enzo-holistic.myshopify.com/

    #3. The create account form you have is currently on URL http://enzo-holistic.myshopify.com/account/register

    #4. So if you want to access the "Create an account" page with your own domain, the correct URL should be:  www.enzohairproducts.com/account/register 

    Hope this helps. 

    Do get back to us if you have any specific questions.

    Thank you!