What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid but it still does not work what is going on?

    Asked by hawaiiextremepaintball on January 13, 2012 at 08:32 PM

    So I paid Subscription Payment Sent (Unique Transaction ID # 7EK05467H06760807) but still can not acept any more new submissions to the forms I creat what is going on here paid for the year on top of that. Do I need to file a paypal disput?

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    Answered by fxr on January 13, 2012 at 09:04 PM

    There is no reason, account related, why your forms shouldnt be accepting any new submissions.

    Can you explain a little further about the problem is that your are seeing?

    Can you provide a URL showing where this problem is happening?

     

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    Answered by hawaiiextremepaintball on January 13, 2012 at 09:10 PM

    CHeck my account it say you reach your limit upgrade I already did prior to the notice stil no luck.

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    Answered by fxr on January 13, 2012 at 09:13 PM

    Can you please try logging out of your JotForm account and logging back in to see the change in status of your account?

    Let us know if there is any further problems from there. 

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    Answered by hawaiiextremepaintball on January 13, 2012 at 09:22 PM

    Ok it works now when I first paid I logged out and logged on a different computer. But now it works thanks.