Using custom URL but default Thank You page does not display

  • cbps_igs
    Asked on October 15, 2015 at 8:49 AM

    I have the following custom URL which I have a CNAME setup to point to my jotform:

    http://requests.easyimaging.net/form/52526286325154

    I am using the default thank you message that should display after clicking the submit. However I received the following:

     

    Using custom URL but default Thank You page does not display Image 1 Screenshot 20

     

    Do I need to create a custom Thank You page and redirect to it? Ideally I want to keep it simple as do not have a web server to start saving custom pages on.

     

    Page URL: http://requests.easyimaging.net/form/52526286325154
  • Welvin Support Team Lead
    Replied on October 15, 2015 at 9:18 AM

    I've fixed it for you. Can you check again? There seems to be an error with the way how you set it up. You're using an empty redirect URL. I changed it to the default one.

    Thanks

  • cbps_igs
    Replied on October 15, 2015 at 10:48 AM

    Hi Welvin,

     

    I tried it again but same issue. 

    Should the custom URL "requests.easyimaging.net" not be prefixed?

    Thanks for quick response. Appreciate any other ideas.

    J

     

    Using custom URL but default Thank You page does not display Image 1 Screenshot 20

  • Aytekin JotForm Founder
    Replied on October 15, 2015 at 12:06 PM

    This form works for me.

    Using custom URL but default Thank You page does not display Image 1 Screenshot 30

    And submission also worked fine. 

     

    Using custom URL but default Thank You page does not display Image 2 Screenshot 41

     

    Your browser/computer/network DNS cache might be the problem. It should get cleared in time. 

  • Aytekin JotForm Founder
    Replied on October 15, 2015 at 12:08 PM

    Sorry, you mean the Thank You page. What is the URL you'd like to redirect users to after they submit this form? 

  • cbps_igs
    Replied on October 15, 2015 at 12:32 PM

    Thanks guys - seems to be good now.

    Might have been a timing thing or a caching issue on my part.

     

    Thanks for quick response.

    J

  • Kiran Support Team Lead
    Replied on October 15, 2015 at 2:25 PM

    Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance in this regard. We will be happy to help.

    Thank you for using JotForm!!