What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm + Paypal

    Asked by debraclement on January 14, 2012 at 08:01 AM

    Hi,

    I need to collect birth data for astrology reports and then payment via paypal (see screenshot).

    But I don't get the email from jotforms - only the paypal notification to say I've received money.

    Is this possible? - That the birth data is emailed to me from jotforms and the client is taken to paypal?

    Screenshot
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    Answered by debraclement on January 14, 2012 at 08:16 AM

    Ignore that question - I've just seen the INCOMPLETE PAYMENTS button! They need to be approved!

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    Answered by debraclement on January 14, 2012 at 08:32 AM

    Ahh - hold on a min

    Am I correct in saying that if the payment was received then jotforms would send the data through ONLY if I have enabled IPN in paypal?

    presume I use this if so:

    https://www.jotform.com/ipns/paypal.php

    ??

     

    Also what if I use the same paypal account for other things - then the IPN would be different?

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    Answered by fxr on January 14, 2012 at 12:04 PM

    Your 'incomplete payments' are for people who submit the form but fail to complete payment at Paypal. Only then will the form submittal be 'complete' and notifcations etc be sent.

    Are you seeing anything at odds with that process? 

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    Answered by debraclement on January 14, 2012 at 01:02 PM

    Hi, thanks for the reply.

    Even though the payement goes through we still have to manually approve them in jotform to get the data.

     

    I presume this is because we haven't set up the IPN in paypal?

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    JotForm Support

    Answered by NeilVicente on January 14, 2012 at 05:06 PM

    @debraclement

    Yes, you need to enable IPN in your Paypal account. JotForm needs confirmation from Paypal that a user has completed payment before displaying payment data in your form's submission page and sending you an e-mail notification.

    If you're still having problems even after enabling IPN, plese contact us immediately.