App Reservation Form is not loading the Login Authorization prompt screen

  • smnwbooster
    Asked on October 15, 2015 at 1:26 PM

    want to try the plug in app from your site: http://reservation.jotform.io/

     

    I click on the "Get Now" button and it takes me to the site mentioned.   But when I try to use the "create reservation form" button, it appears to do nothing.

     

    Am I doing something wrong?

     

    Please help.  if this form fits our needs, it would be a great plus for us!

    Thanks.

    Page URL: http://reservation.jotform.io/
  • jonathan
    Replied on October 15, 2015 at 4:21 PM

    Thank you for contacting us.

    I've checked the JotForm Reservation Form App and it seems to be working fine at this time.

    But when I try to use the "create reservation form" button, it appears to do nothing.

    Were you not able to see this screen?

    App Reservation Form is not loading the Login Authorization prompt screen Image 1 Screenshot 30

    Please make sure first that you were logged in to your account already before opening the URL http://reservation.jotform.io/ . Open the App on another browser tab.

    Although it do ask for logged in confirmation also. 

    I was able to complete the creation of the Reservation Form 

    App Reservation Form is not loading the Login Authorization prompt screen Image 2 Screenshot 41

     

    This was the result form of this test

    http://reservation.jotform.io/form/52876559465978

    Can you please try again. 

    Follow this steps also

    #1 Open browser in incognito mode. 

    #2 Login to your account at http://www.jotform.com/login

    #3 Open new tab window and open this URL http://reservation.jotform.io/

    #4 Look for the logged in confirmation screen of the App.

    $5 Choose Allow.

    #6 Start creating the Reservation Form.

    Please let us know if still did not work for you this way.

     

     

  • smnwbooster
    Replied on October 15, 2015 at 6:07 PM

    Did a little checking and it may have been an browser-based issue.  The form never opened for me to adjust in Chrome but it appears to work as designed in Firefox.  

    Wish that the design allowed for making it a little smaller or renumbering to match theater seating.

    Thanks,

  • jonathan
    Replied on October 15, 2015 at 7:14 PM

    Thank you for the information regarding the browser-based  issue. I was also able to see this issue. 

    I will submit a bug ticket report to our higher team support so that they can check on it, and fix the issue.

    For now, you may use another browser as is to be able to make the app work for you.

    --

    Wish that the design allowed for making it a little smaller or renumbering to match theater seating.

    I will submit a feature request on a separate thread here 

    http://www.jotform.com/answers/682599

    We will respond to that thread in short while.

     

    Thanks.