What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dropbox and JotForm upload storage limits

    Asked by Soundcarrier on January 14, 2012 at 01:46 PM

    Hi,

    I've set up a form to accept fairly large files from clients, that go right to my Dropbox account. Do the size of the files they upload count against my JotForm upload space (presently 100Mb with the free plan), or do they transfer directly to Dropbox?

    If they count as JotForm upload space as well, it strikes me that I'd be paying twice for the space, and would be better off just directing them to to a separate page to upload directly to Dropbox...

    Alex

    Page URL:
    http://comingsoon.soundcarrier.net/submit.html

  • Profile Image

    Answered by pinoytech on January 14, 2012 at 03:43 PM

    Hi Soundcarrier,

     

    Yes, it will count to your upload space everytime your client or anybody send you a file.

     

    Thank you for using JotForm! For further assistance, please don't hesitate to contact us!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 14, 2012 at 04:47 PM

    @Soundcarrier

    Files needed to be saved on JotForm's servers first before getting delivered to your Dropbox account, hence, it will take up space on your JotForm account.

    Indeed, 100MB is the limit for free users, but a good practice would be to delete submissions with huge files in order to keep your storage meter down. This will allow you to accept more files on your free JotForm account.