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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on edit or view forms: "DNS_PROBE_FINISHED_NXDOMAIN" error

    Asked by LongwoodRCL on October 15, 2015 at 05:17 PM

    Some authorized users under our account are reporting an error when they attempt to view or edit forms. They receive errors that say "This webpage is not available" as well as DNS errors. They've restarted their computers & tried other browsers. The screenshots are attached. I have not been able to duplicate this error on my computer or under the master account. Can someone look into this error? 

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on October 15, 2015 at 06:54 PM

    This has been reported to our back end team, you'll get an update about this problem here.

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    Answered by John on October 16, 2015 at 04:34 AM


    We are sorry for inconveniences. We have fixed form URL issue for subusers. You and your subusers can get correct URLs now.

    Let us know if you have any other questions.

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    Answered by kinjo on November 30, 2016 at 05:19 AM

    Mail I got recently when I got problem again


    Thank you for contacting Microsoft Community.

    Are you facing same issue with Internet explorer ?

    The DNS lookup failed error is network issue and not an issue with Gmail.com.

    I suggest you to refer to the responses Marked as answer in the following thread which discusses a similar issue.

    Windows 7 DNS server not responding
    [Edit by Boris: link removed]

    Check if this helps in resolving the issue.

    Hope this information is helpful. Please reply with the results and if  you need further assistance or have any other queries regarding Windows, we are here to help you.



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    Answered by Boris on November 30, 2016 at 06:32 AM

    Thank you for your addition, Anusha, however the underlying issue of the support thread you have responded to was caused by something different.

    The links in your post leading to outside sources have therefore been sanitized, in order to prevent unnecessary confusion. Thank you.