What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account, but can still only receive 100 submission

    Asked by justingiddings on January 14, 2012 at 05:35 PM

    Hello! I upgraded my account to the 9.95 level to get 1000 secure submissions, but on my My Forms page, it still says I only get 100 submissions and 10 SSL submissions. What's the deal?

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    Answered by AtacanC on January 14, 2012 at 05:58 PM

    I've just checked your account and it has been successfully upgraded to premium. Please log out and log back in to see the changes.

    Let us know if you have further questions.