What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by aandreanderson on January 14, 2012 at 05:51 PM

    Hi - if we are using the FREE version & more than 10 people want to make a pyment per month, what happens to the payments after we reach the monthly 10 limit?  Do they get kicked back or do they come in later?

  • Profile Image

    Answered by AtacanC on January 14, 2012 at 06:02 PM


    If a free account reaches the monthly submission/payment limit, his/her form will be disabled until next month. Your visitors won't be able to submit anything on your form(s). When a guest attempts to submit the form, the following message will be shown to your guest:


    Feel free to contact us if you have further questions.

  • Profile Image

    Answered by aandreanderson on January 16, 2012 at 01:37 AM
    Which form is over quota
    Sent from my iPhone 4 S
  • Profile Image
    JotForm Support

    Answered by idarktech on January 16, 2012 at 01:52 AM

    @aandreanderson, Hi!

    When one of your form hits monthly limits, all your forms will be disabled and will no longer accept payment submissions or regular submissions. You have to wait until the submission counter resets to zero (0) which happens every first day of the month, or you can upgrade to one of our paid plans if you like.

    Also, I just checked your account and it's fine and not overlimitted.

    Hope I shared you the right information. Please let us know if you have further questions. Thank you so much!

  • Profile Image

    Answered by aandreanderson on January 17, 2012 at 07:59 AM
    Okay, thanks

  • Profile Image

    Answered by edreamdesigns on January 19, 2012 at 02:49 PM

    Is there a place in our jotform account to see the payments received over hte course of the month?   Do "incomplete payments' forms count towards the total?



  • Profile Image

    Answered by fxr on January 19, 2012 at 05:43 PM

    No 'incomplete payments' dont count towards your allocation. 

    You can see the number of payment forms that have been submitted in a particular month, on the left hand side @ http://www.jotform.com/myforms/