What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading automatically when limit reached

    Asked by Robb on January 14, 2012 at 07:29 PM


    If I sign up for the Premium Service but my submissions level is higher than allowed, can my subscription be automatically upgraded to the Professional level without any action on my part?

    My reason for asking is if I reach the Premium level I do not want any users to be prevented from making a submission, and do not mind the billing to occur automatically.


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    Answered by AtacanC on January 14, 2012 at 07:48 PM

    I understand your concern. I'm sorry to say but it's not possible. You need to check your submission count yourself and before you reach your limit, you can manually upgrade your account to professional. The upgrade will effect immediately. 

    Feel free to contact us if you have further questions. We'll be more than happy to help you.