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  • Profile Image

    Form not found. This form is disabled.

    Asked by mattfulton on October 16, 2015 at 03:30 AM

    Hi I'm getting the following message when I try to preview a form I'm working on -

    Form not found. This form is disabled.

    I'm working on a site that requires capture of a members CC details in Stripe for processing at a later date.

    Page URL:
    https://form.jotformeu.com/52881893142361

    form is disabled message preview site
  • Profile Image

    Answered by KenoButler on October 16, 2015 at 04:19 AM

    Hi @mattfulton

     

    You can check if your form is disabled by doing the following: 

    Step 1: Selecting "Setup & Embed" in the form builder

     

    Step 2: Click "Preferences" then check to ensure that you're in the "General Settings" look for the "Status" option and ensure it is set to "Enabled" 

     

    Click "Close Settings" once you've made your changes. 

    Good luck!

  • Profile Image

    Answered by mattfulton on October 16, 2015 at 04:35 AM

    Hi thanks for your response, the form is Enabled, so I think the problem's with the anti-phishing filter.

    I created a new form using a template, modified it a little and the same error appeared -

    https://form.jotformeu.com/52881706871363

    Would someone be able to explain what's flagging the forms?

     

    EDIT: This seems to be happening with all forms, regardless of their content...

  • Profile Image

    Answered by Sammy on October 16, 2015 at 07:56 AM

    I have checked you form and they all seem to load okay, they have been white-listed in our system.

    In some cases the title of the forms may cause the phishing detector to flag them as suspicious, some of the common trigger words include

    Account, Verification, Facebook, Register.

    Kindly confirm if your account and forms are normally accessible from your end