Form not found. This form is disabled.

  • mattfulton
    Asked on October 16, 2015 at 3:30 AM

    Hi I'm getting the following message when I try to preview a form I'm working on -

    Form not found. This form is disabled.

    I'm working on a site that requires capture of a members CC details in Stripe for processing at a later date.

  • KenoButler
    Replied on October 16, 2015 at 4:19 AM

    Hi @mattfulton

     

    You can check if your form is disabled by doing the following: 

    Step 1: Selecting "Setup & Embed" in the form builder

    Form not found Screenshot 30

     

    Step 2: Click "Preferences" then check to ensure that you're in the "General Settings" look for the "Status" option and ensure it is set to "Enabled" 

    Form not found Screenshot 41

     

    Click "Close Settings" once you've made your changes. 

    Good luck!

  • mattfulton
    Replied on October 16, 2015 at 4:35 AM

    Hi thanks for your response, the form is Enabled, so I think the problem's with the anti-phishing filter.

    I created a new form using a template, modified it a little and the same error appeared -

    https://form.jotformeu.com/52881706871363

    Would someone be able to explain what's flagging the forms?

     

    EDIT: This seems to be happening with all forms, regardless of their content...

  • Sammy
    Replied on October 16, 2015 at 7:56 AM

    I have checked you form and they all seem to load okay, they have been white-listed in our system.

    In some cases the title of the forms may cause the phishing detector to flag them as suspicious, some of the common trigger words include

    Account, Verification, Facebook, Register.

    Kindly confirm if your account and forms are normally accessible from your end