What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do i downgrade my account to basic or free?

    Asked by jazzytrev on January 14, 2012 at 09:01 PM
  • Profile Image
    JotForm Support

    Answered by liyam on January 14, 2012 at 09:19 PM

    Since you are paying your subscription through the payment gateway, Plimus, you can just instruct us to cancel your subscription for you or you can do this do this by finding your Plimus username.  Your username is a long string of numbers from the original email that you have received when you paid for JotForm.

    Then to reset your password, click on the link below and enter the email address that you used when you paid for your subscription.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    Once you have logged in, you can simply change billing information or cancel your subscription with us.

    If you have comments, suggestions, other questions, concerns, or if you already have thought about cancelling your subscription, just let us know.