What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not loading

    Asked by collectantworden on October 16, 2015 at 04:32 AM

    All my form don't load at all or load extremely slow.

    It's now once a week that there are server related problems, please fix this, my company really depends on the use of this forms!!

    for example:

    https://secure.jotformpro.com/form/52801925358964

     

    form not loading form is not working not loading loading slow not working
  • Profile Image

    Answered by collectantworden on October 16, 2015 at 06:38 AM

    in my browser the forms open sometimes.. but over 4g there is definitely a problem with opening https://secure. etc forms!!

     

    please take a look at this imidiately

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    JotForm Support

    Answered by Jan on October 16, 2015 at 09:17 AM

    I apologize for the inconvenience. Your form is loading correctly when I checked it on my end. I tried Chrome, Firefox and Internet Explorer. I tested it as well on my smartphone using wireless connection and it shows up properly as well. Sorry I haven't tested it in 4G network.

    Are you still having issues viewing your form? Can you please try if it is working properly on another browser. I will clear your form cache so that your forms will be refreshed from our servers. 

    Let us know if the issue is still the same so that we can further investigate about the problem.

    Thank you for your patience.