Form is not loading

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    Asked on October 16, 2015 at 04:32 AM

    All my form don't load at all or load extremely slow.

    It's now once a week that there are server related problems, please fix this, my company really depends on the use of this forms!!

    for example:


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    Answered on October 16, 2015 at 06:38 AM

    in my browser the forms open sometimes.. but over 4g there is definitely a problem with opening https://secure. etc forms!!


    please take a look at this imidiately

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    Answered on October 16, 2015 at 09:17 AM

    I apologize for the inconvenience. Your form is loading correctly when I checked it on my end. I tried Chrome, Firefox and Internet Explorer. I tested it as well on my smartphone using wireless connection and it shows up properly as well. Sorry I haven't tested it in 4G network.

    Are you still having issues viewing your form? Can you please try if it is working properly on another browser. I will clear your form cache so that your forms will be refreshed from our servers. 

    Let us know if the issue is still the same so that we can further investigate about the problem.

    Thank you for your patience.