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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Filepicker: Change in link characteristics in submissions

    Asked by markashton on October 16, 2015 at 05:03 AM


    The following change in behaviour happened yesterday.

    In submissions the filepicker information changed from displaying with an active link that could be clicked and the image would fire up .... to a static text status (see below)

    This is more a notification .... but for my half-cent ... I'd say that users being able to click a link in submissions as opposed to copying and pasting the text ... is more user-friendly. 


     Thnaks Regards Mark

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    Answered by Sammy on October 16, 2015 at 08:42 AM

    Hello Mark,

    Thank you for your feedback and suggestions. I will let our development team know about this.

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    JotForm Support

    Answered by widgets on October 16, 2015 at 12:40 PM

    Hello Mark, if you don't mind could you give us a link to your report or even just a clone that is having the issue.

    Unfortunately, we can't replicate it from our side. Also, could you please try to re-create your reports.

    Widgets Team

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    Answered by markashton on October 16, 2015 at 02:07 PM

    Hi widgets,

    This is not about the reports.

    This is about the Jotform submissions area.

    Sorry for the confusion ... I have used the word submissions in the title and in the post.

    Please try submitting ... and then checking the submissions area for that submission and you will see what I mean.

    Thanks Mark

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    JotForm Support

    Answered by Mike_G on October 16, 2015 at 03:55 PM

    Thank you for the clarification, Mark. I was able to reproduce the issue.

    Submission Page:

    This has now been forwarded to one of our developers. Please be assured that it will be worked on. You will be notified via this thread if there are updates. 

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    Answered by markashton on October 16, 2015 at 04:00 PM


    Just to be clear ... in my case ... this is a "nice-to-have" not a "need-to-have".

    However, it was already in place ... and I think it makes sense to keep it as it was in the first place ... as it was better.

    Better to have an active link that fires up the photo in a new window than some text you keep having to copy and paste.

    Many Thanks

    Regards Mark



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    JotForm Support

    Answered by Mike_G on October 16, 2015 at 04:51 PM

    We understand. Thank you for bringing this to our attention. This may help us in making JotForm more user-friendly as it will help users work efficiently.