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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why would my jotform stop forwarding my e-mails

    Asked by Phillipx on October 16, 2015 at 05:04 AM

    I have a free account that allows 100 submissions a month, as far as i can tell my form stopped forwarding submissions to my e-mail address around the middle of September, i missed 3 leads during this time costing me business, can you let me know what happened as i cant afford for this to happen again as i am only a very small business. 

    Page URL:
    http://www.phillsphotographyandfilm.co.uk/wedding-photography-contact-<br/>us/

    E-mails forwarding submission email
  • Profile Image
    JotForm Support

    Answered by jonathan on October 16, 2015 at 08:49 AM

    Can you please confirm that this was the form http://www.jotformeu.com/form/43023851325346 in question.

    I checked the existing submission data of the form, and I noted that it doesn't have existing submissions for the month of Septermber 2015.

    user guide: -How-to-view-Submissions

    Since there was no submission on the mentioned date, there will be no submission email at the time also.

    Please clarify if this is not correct

     

  • Profile Image

    Answered by Phillipx on October 16, 2015 at 09:45 AM

    Hi Jonathan,
    I can confirm that is the form, I'm sorry for the mistake, it was August
    i am missing submissions from not September.
    Kind Regards,
    Phill
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 16, 2015 at 11:04 AM

    You are right, notifications failed to be sent on August 13 and 18, I checked your email notification, and I see it's not properly setup:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar) to prevent bouncing issues

    In addition to this, you may white-list our domain names, if the issue happens again, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com