What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot open form link!

    Asked by tgbam on October 16, 2015 at 05:29 AM

    I've been messing around with this form a lot to get it to function properly in my website.

    However: now it seems to be offline or something. Even the direct link doesn't work:


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    JotForm Support

    Answered by Charlie on October 16, 2015 at 08:52 AM


    I just checked your form URL and I see that it is working as expected.


    However, I noticed that the "Unique Question" in the "Form Limits" is setup. Is this correct? If not, could you please change it to "No Check" then save the changes, after that, open it again and select the appropriate field. Please note that this will prevent submission if the value selected in the Unique Question already exist in the submissions list.


    Here's a guide to know more about the "Unique Question" limit: http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Do let us know if that works.

  • Profile Image

    Answered by tgbam on October 16, 2015 at 08:58 AM

    It is set up as "No Check", because for all questions participants are allowed to reenter the same answers.

    In chrome the form seems to be working: Firefox is down though.

  • Profile Image

    Answered by 1thomh1 on October 16, 2015 at 08:59 AM

    Having the same problem! Your support forums are also loading very slowly :/



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    JotForm Developer

    Answered by mert on October 16, 2015 at 09:29 AM


    Firstly, sorry for the inconvenience. We were aware of the problem and our developers were working to fix it. According to our tests, the problem should be fixed now.

    Please, try to preview your forms again and give us feedback about its last state.


    Thanks for your understanding.