What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can i not upload a pcture with my form?

    Asked by Dana  on October 16, 2015 at 07:31 AM

    I have been trying to submit a form since yesterday but every time i try to upload it, it says failed. I am following the resolution limit but i am still unable to upload This is an urgent matter as today is the last day to submit the form. Also, it is the form for the education Ireland student ambassador programme.

    Page URL:

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    JotForm Support

    Answered by Charlie on October 16, 2015 at 09:25 AM


    Could you please share us a link to your images.

    I checked your form and was able to upload some image files in my end.


    To list the file types allowed to be uploaded, you can follow this guide: http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types 

    If you want to change the file size allowed, please check this one: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Let us know if that helps. We'll wait for your response.

  • Profile Image

    Answered by Dana  on October 16, 2015 at 09:45 AM
    I was able to upload the files. Thank you very much.
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    JotForm Support

    Answered by Charlie on October 16, 2015 at 10:32 AM

    Thank you for updating us. I'm glad everything is working good in your end now.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum :)