What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form does not load and sometimes slow

    Asked by 5Day on October 16, 2015 at 09:25 AM

    FORMS ARE NOT LOADING AND ALL FORMS ARE SLOW SLOW SLOW

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    Chief Technology Officer

    Answered by eee on October 16, 2015 at 10:28 AM

    Hey @5Day,

    We're having trouble with our CDN provider,

    Issue should be fixed now,

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by rudyrudy on October 16, 2015 at 10:31 AM

    Issue not fixed, we experience same trouble on our website

    Regards

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    Chief Technology Officer

    Answered by eee on October 16, 2015 at 10:33 AM

    Hey rudyrudy,

    Please let me know your formID (or your website URL that includes JotForm form)

    Thanks!

  • Profile Image

    Answered by rudyrudy on October 16, 2015 at 11:45 AM
    http://vision-france.com/commander-television-france.html
    or
    http://vision-france.com/abonnement-apres-test-vision-france.html
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : vendredi 16 octobre 2015 21:33
    À : rmp234@gmail.com
    Objet : Re: FORMS ARE NOT LOADING AND ALL FORMS ARE SLOW SLOW SLOW
    A new response has been received:
    JOTFORM
    Answered by eee
    Hey rudyrudy,
    Please let me know your formID (or your website URL that includes JotForm form)
    Thanks!
    View this thread on browser » Unsubscribe Thread
    1445006009
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...
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    JotForm Support

    Answered by david on October 16, 2015 at 12:36 PM

    I checked both of your pages and the forms seem to be loading quickly and properly now.  Are you still having trouble loading them on your end?  I reloaded the page several times and everything seems to be settled.

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    Answered by rudyrudy on October 16, 2015 at 06:45 PM
    Well the display is fast if we check in USA or europe, but in Asia where i stay the display is not so fast.
    Regards
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : vendredi 16 octobre 2015 23:36
    À : rmp234@gmail.com
    Objet : Re: FORMS ARE NOT LOADING AND ALL FORMS ARE SLOW SLOW SLOW
    A new response has been received:
    JOTFORM
    Answered by david
    I checked both of your pages and the forms seem to be loading quickly and properly now. Are you still having trouble loading them on your end? I reloaded the page several times and everything seems to be settled.
    View this thread on browser » Unsubscribe Thread
    1445013368
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...
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    JotForm Support

    Answered by BDAVID on October 16, 2015 at 07:09 PM

    Thanks for the update, I will notified our second level, you will be updated on this thread.

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    JotForm Support

    Answered by EltonCris on October 17, 2015 at 03:51 AM

    I live in Philippines - Asia Continent and everything loads just fine on my end. I have also check with my colleagues and they can't reproduce the problem. Would you mind checking it again this time? If you are still experiencing the problem, I suggest to check the page using different browser or ISP (if you have any) to find out if it's not related with your ISP. Or if you have any internet security software installed on your PC, please check if it's not blocking any resources from Jotform. This sometimes could be the problem.

    Please update us with the status on this so we can assist you further if necessary.

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    Answered by rudyrudy on October 18, 2015 at 11:45 PM
    OK we will perform some test
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : samedi 17 octobre 2015 14:52
    À : rmp234@gmail.com
    Objet : Re: FORMS ARE NOT LOADING AND ALL FORMS ARE SLOW SLOW SLOW
    A new response has been received:
    JOTFORM
    Answered by EltonCris
    I live in Philippines - Asia Continent and everything loads just fine on my end. I have also check with my colleagues and they can't reproduce the problem. Would you mind checking it again this time? If you are still experiencing the problem, I suggest to check the page using different browser or ISP (if you have any) to find out if it's not related with your ISP. Or if you have any internet security software installed on your PC, please check if it's not blocking any resources from Jotform. This sometimes could be the problem.
    Please update us with the status on this so we can assist you further if necessary.
    View this thread on browser » Unsubscribe Thread
    1445068310
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...