What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply Limits

    Asked by kowellure on October 16, 2015 at 09:33 AM

    I hit the "reply limit" and I read that this limit was 2 per hour?

    After waiting until the next morning, I still cannot send replies. When will this reset?

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    JotForm Support

    Answered by Jan on October 16, 2015 at 10:53 AM

    That is correct, the limit is 2 replies per hour. Let me clear your form cache so that your account will be refreshed from our servers. Please log out then log back in to your account to get a new session and then try sending a reply again. 

    Let us know if it is still the same. Thank you.

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    Answered by kowellure on October 16, 2015 at 11:51 AM

    Thank you for responding. I logged out and back in and still cannot send replies. Please try the reset again.

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    JotForm Support

    Answered by david on October 16, 2015 at 12:45 PM

    It may be counting your attempts as replied.  Though it should reset each hour.  Give it a couple hours and see if it refreshes.  If it does not, let us know and we will forward this to our developers to have a look.