What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submission is not in my account

    Asked by investgtr1 on January 15, 2012 at 06:34 AM

    I had an applicant submit a form on January 10, 2011.  I received the email notification but when I logged into my JotForm account, there is no record of the submission.  It's 6 days later and it is still not there.

    Page URL:

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    JotForm Support

    Answered by liyam on January 15, 2012 at 06:44 AM


    Can you check your submissions page by logging in to  https://secure.jotform.com if you can find your submissions there?  Also, may I ask if this is the only one submission that you can't find currently in your submissions page?


    Update: I checked your form further and noticed that there is only one submission so please disregard my questions. I will also pass this matter to the development team.

    For the meantime, please login to the link above to see the submission.  Thanks.

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    JotForm Founder

    Answered by aytekin on January 19, 2012 at 02:41 AM

    We had a temporary replication problem between secure.jotform.com and www.jotform.com. You should see the entries now.