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    Having trouble in receiving email notifications

    Asked by ssmith932 on October 16, 2015 at 10:10 AM

    email address bounce backs

    bounce email email notifications bounce list notifications sender email
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    JotForm Support

    Answered by Jan on October 16, 2015 at 11:53 AM

    This is the form (http://www.jotform.com/52883982851975) you're working with right?

    Are you saying that you are not receiving email notifications?

    I checked your email and it is not in the bounce list. I did a test submission and I saw that it was sent properly as per the mail logs.

    [2015-10-16 11:41:04] Submission #320819264521146119 Form #52883982851975 SENT to ssm***@hamba********.co.uk from noreply@jotform.com via AMAZONSES 
    [2015-10-16 09:03:42] Submission #320809821891566741 Form #52883982851975 SENT to ssm***@hamba********.co.uk from noreply@jotform.com via AMAZONSES 

    I checked the notification setup and I saw that the "Sender Email" is blank. Please set it to "noreply@jotform.com" or "noreply@formresponse.com". If the sender email is blank, your mail server will detect the message as a spam.

    Please check these guides: 
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    How-to-remove-your-email-address-from-bounce-list

    Let us know if you're still having issues with the email notifications. Thank you.