What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there an easy way for our users to cancel the subscription made over Stripe payment processing tool?

    Asked by dcboswell on October 16, 2015 at 11:09 AM

    I have another question... according to some information I came across, Stripe requires that there be an easy way for people to cancel their subscriptions.

    Does JotForm have an integration that allows subscription cancellations?

    Stripe payments subscriptions
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    Answered by Ben on October 16, 2015 at 12:18 PM

    I do believe that you are looking for info on how easy it is for people that create subscription on your form to cancel the same.

    Now in regards to that Daniel, please do note that there is no way for them to come to JotForm and cancel the same. They can however cancel their subscriptions without much trouble through Stripe.

    I do believe that Stripe also sends an email with the link on how they can unsubscribe from the same as well - link that takes them to their Stripe account.