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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving forms?

    Asked by ALISTAIR LENNOX on January 15, 2012 at 07:31 AM

    Hi,

    I am losing business becuase I am not receiving forms from potential clients via my website www.allpassdriving.co.uk. As I am using JOTFORMS can you please advise how I can resolve this issue?

     

    Kind Regards

    Alistair Lennox

    info@allpassdriving.co.uk
    www.allpassdriving.co.uk

    Page URL:
    http://www.allpassdriving.co.uk/Book-Course.html

  • Profile Image
    JotForm Support

    Answered by idarktech on January 15, 2012 at 07:55 AM

    Hi Alistair,

    Base on the mail logs, submissions were successfully sent to your email address: info@allpassdriving.co.uk. I have also created a test submission on your form with my email address on it and I was able to received it on my email instantly. Can you please recheck your inbox/spam folder and see if my test submissions landed successfully?

    Also, please add noreply@jotform.com on your safe senders list. This is to ensure that every submissions will not be captured by your mail filter settings.

    If you haven't still received any submissions after that, please whitelist the following IPs on your mail provider side.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

     

    Then, re-check if that makes any differences.

    Please let us know if the problem still persist, so that we can further assist you with this. Thank you so much and have a great day!