Why am I not receiving forms?

  • Profile Image
    ALISTAIR LENNOX
    Asked on January 15, 2012 at 07:31 AM

    Hi,

    I am losing business becuase I am not receiving forms from potential clients via my website www.allpassdriving.co.uk. As I am using JOTFORMS can you please advise how I can resolve this issue?

     

    Kind Regards

    Alistair Lennox

    info@allpassdriving.co.uk
    www.allpassdriving.co.uk

  • Profile Image
    idarktech
    Answered on January 15, 2012 at 07:55 AM

    Hi Alistair,

    Base on the mail logs, submissions were successfully sent to your email address: info@allpassdriving.co.uk. I have also created a test submission on your form with my email address on it and I was able to received it on my email instantly. Can you please recheck your inbox/spam folder and see if my test submissions landed successfully?

    Also, please add noreply@jotform.com on your safe senders list. This is to ensure that every submissions will not be captured by your mail filter settings.

    If you haven't still received any submissions after that, please whitelist the following IPs on your mail provider side.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

     

    Then, re-check if that makes any differences.

    Please let us know if the problem still persist, so that we can further assist you with this. Thank you so much and have a great day!